Customer Service Agreement

Last Updated: 14/09/2023

This Customer Service Agreement (“Agreement”) is entered into between Molgenics Limited (T/A RapidityDX), with its principal place of business at Unit 25, Enterprise House, Manchester Science Park, Pencroft Way, Manchester M15 6SE (“Company”), and the individual or entity accessing or using the Company’s website and its services (“Customer”).

1. Acceptance of Terms

By accessing or using our website, products, or services, the Customer acknowledges and agrees to be bound by the terms and conditions outlined in this Agreement. If the Customer does not agree to these terms, they should refrain from using our website or services.

2. Customer Service

The Company is committed to providing excellent customer service and support for its products and services.

The Customer can contact our customer service team through info@molgenics.co.uk or by calling the following number 0161 511 8466, during our regular business hours, which are Monday to Friday from 09:00 am to 5:30 pm.

We aim to respond to all customer inquiries and issues within a reasonable timeframe, typically within 24 hours.

3. Product Information

The Company strives to provide accurate and up-to-date information about our products and services on our website.

Product descriptions, prices, and availability are subject to change without notice. The Company does not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

4. Orders and Payment

Customers can place orders for our products and services through our website.

Payment for orders must be made using PayPal.

The Company reserves the right to cancel or refuse any order at its sole discretion.

5. Shipping and Returns

The Company does not maintain a return policy for products that have been sold and dispatched.

A product is eligible for a full refund only if it has not yet been dispatched.

6. Privacy and Data Protection

The Company values Customer privacy and complies with applicable data protection laws. For more information on our data handling practices, please review our Privacy Policy.

7. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

8. Modification of Terms

The Company reserves the right to modify, amend, or update this Agreement at any time. Such changes will be effective immediately upon posting on our website.

9. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts.

10. Contact Information

If you have any questions or concerns regarding this Agreement or our customer service, please contact us at info@molgenics.co.uk or by calling the following phone number 0161 511 8466.

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Customer Service Agreement.